IS Analyst Senior Associate - Digital Workplace (JP100102)

3 Key Consulting • Tampa, FL

3d • Hybrid

About The Position

3 Key Consulting is hiring a Sr Associate IS Analyst for a consulting engagement with our direct client, a leading global bio-pharmaceutical company. Job Summary: Member of IT team responsible for Supporting the Deskside Services team in US / USTO (Thousand Oaks, Ca.) and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users) Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client Guiding/monitoring (outsourced) activities on device retrieval in case of terminations Support US Deskside Service Staff on new upcoming M&A activities. Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities. Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.) Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

Requirements

• Bachelors degree or Associates with 4-6 YOE with user desk side support
• Ability to work in a fast-paced, highly technical environment.
• Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
• Experience delivering end user & desktop support services within regional or global companies required
• Familiarity with supporting multiple device platforms – Windows, iOS, MacOS
• Working knowledge of ITIL methodologies and systems
• Experience successfully leading or delivery projects that impact an entire organization.

Responsibilities

• Supporting the Deskside Services team in US / USTO (Thousand Oaks, Ca.)
• Support USTO end user devices
• Device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
• Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client
• Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
• Support US Deskside Service Staff on new upcoming M&A activities.
• Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
• Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
• Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.

What This Job Offers

• Career Level: Mid Level