IR Patient Coordinator & Scheduling Specialist

United Urology Group•Greenwood Village, CO

14d

About The Position

We are seeking a highly motivated and organized IR Patient Care Coordinator & Scheduling Specialist to join our Interventional Radiology (IR) team. In this vital role, you’ll be responsible for providing excellent customer service to our patients. You will be managing our phones and overseeing other administrative tasks associated with assisting our patients and other visitors. Primary job duties will include answering questions, scheduling appointments, processing paperwork, supporting in keeping our records and office clean and organized, as well as ensuring our office provides a welcoming environment for our patients from their first phone call to their last appointment.

Requirements

Minimum High School Diploma or GED required; Bachelor’s Degree preferred.
2-3 years of medical office experience.
Ability to handle and keep up with a fast-paced, high-patient volume doctor's office.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of EMR scheduling systems.
Knowledge of customer service principles and techniques.
Self-starter with the ability to complete daily tasks with minimal supervision.
Skill in communicating effectively with patients’ physicians/clinicians about scheduling preferences.
Ability to multitask effectively, dealing with phone calls, staff, and others in a pleasant manner.
Ability to analyze situations and respond appropriately.
Ability to use a multi-line phone system, including transferring calls and paging.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Excellent organizational and time management skills
Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
Always maintain a professional and positive attitude.
Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.
Ability to type at least 40 wpm.
Must be able to listen, sit, stand, bend, stoop, twist, and walk throughout the day.
Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.

Nice To Haves

Bilingual is a plus.

Responsibilities

Greet callers warmly & provide courteous service.
Understand the responsibility of serving as the first point of contact for patients at our practice.
Use sound judgment in handling calls, especially when dealing with highly sensitive medical information.
Answers calls within three to four rings.
When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
Confirm, cancel, reschedule, and update patient appointments at the request of the patient and/or provider.
Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
Effectively communicate and complete requests from other medical offices (faxing patient medical records or other information as requested).
Address patient concerns efficiently and effectively.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Benefits

We offer competitive salaries and a great work/life balance: enjoy your weekends!
UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

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