IoT Integration Specialist

Default • Chattanooga, TN

1d • Hybrid

About The Position

This is an entry-level, customer-centric technical role which will be dedicated to industrial IoT systems, real-world networking challenges, and customer onboarding best practices. This role is focused on working directly with customers to ensure their controls, sensors, and edge devices are properly configured, updated, and reliably connected to Astec Digital for the best possible customer experience. The ideal candidate enjoys helping customers succeed, can explain technical issues clearly to non-technical audiences, and is eager to grow hands-on experience in IoT, industrial systems, and cloud-connected platforms.

Requirements

• Bachelor’s degree preferred (Engineering, IT, Computer Science, or related field), or 3+ years of relevant experience in IoT, industrial systems, controls, or technical customer support
• Strong customer-facing communication skills with the ability to explain technical concepts simply
• Basic understanding of networking and IT infrastructure
• Comfort troubleshooting hardware, software, and connectivity issues
• Strong communication skills to translate business needs into technical solutions.
• Collaborative mindset to work across technical, commercial, and customer-facing teams.

Responsibilities

• Support the onboarding and integration of customer controls, sensors, and edge devices to ensure accurate and reliable data connection.
• Work directly with customers to guide them through software and firmware updates, including encouraging adoption of updates required to unlock full platform functionality.
• Troubleshoot first‑level IoT integration issues, including network and firewall connectivity, data latency or intermittency, and sensor reliability concerns.
• Provide basic infrastructure support, including Windows environment troubleshooting, cloud connectivity issues, and limited hardware coordination or swaps when necessary.
• Partner closely with internal teams to resolve integration challenges and escalate complex technical issues appropriately.
• Document integration steps, common issues, and resolutions to improve onboarding efficiency and enable scalable customer support.
• Assist in Controls customer support, onboarding of new customer sites, and expanding digital service offerings.
• Communicate technical concepts clearly and effectively to non‑technical end users, customer IT teams, and system integrators.
• Apply strong customer focus and business awareness to understand how data quality, system reliability, and software updates impact customer outcomes and analytics value.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level