Invoice Support Account Specialist 1
About The Position
As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues. Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed.
Requirements
- High School Diploma or GED
Nice To Haves
- Previous data entry and customer service experience
Responsibilities
- Manage and resolve incoming phone calls and emails from the Company’s customers
- Resolve customer issues
- Handle incoming calls to resolution
- Document and forward calls needing additional support to the appropriate associate
- Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues
- Manage personal SEFL email inbox and the Invoice Support team’s email inbox
- Image all documentation into the Company’s imaging system
- Correspond with collection agencies via email
- Send documentation to customers upon request
- Interact with the Credit and Collections teams on a daily basis
- Interact with the Traffic Department and Service Centers as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
