Invoice Reimbursement Associate

Safelite • Columbus, OH

2d • Onsite

About The Position

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Interested applicants must reside in the Columbus, OH area and be willing to come on-site for training. A Brief Overview This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.

Requirements

• High School Diploma Required
• less than 1 year of experience Required
• KSPH of 10,000 plus
• Strong verbal and written communication skills
• Adaptability to fast paced, frequently changing environment
• Microsoft Word
• Oracle
• Proven customer service experience, especially in phone-based roles

Nice To Haves

• Previous customer service experience Preferred

Responsibilities

• Audit documents received for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.
• Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Varies depending on volume but must be available for calls from 9am-4pm.
• Review for duplicate payments or supplemental requests based on shop/customer invoice submission.
• Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.
• Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.
• Upload Documents into Sv2.
• Recognize SIU/FL/Stray requests and forward documentation, as needed.
• Performs other duties as assigned
• Complies with all policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees