Investor Reporting and Mortgage Loan Servicing Specialist

HomeTrust Bank•Asheville, NC

7d•Onsite

About The Position

The Investor Reporting and Mortgage Loan Servicing Specialist ensures all incoming and outgoing investor remittances reports and funds are complete and accurate. This position processes all investor transfers which includes wholly sold loans and participations. The incumbent confirms the successful boarding of new loans to the core operating systems and processes mortgage loan modifications.

Requirements

High School Diploma or equivalent.
Proficient computer skills and the ability to utilize MS Office applications.
Previous data entry and customer service experience.
3+ years previous mortgage loan servicing experience.
Ability to follow written policies and procedures to ensure operational efficiency and regulatory compliance.
Ability to manage multiple tasks in a fast-paced environment to meet all designated deadlines.
Strong oral and written communication skills.
Exceptional attention to detail.
Ability to self-motivate and work independently.
Ability to work well in a team environment.

Nice To Haves

Previous real estate insurance and property tax experience.
Previous investor reporting experience.

Responsibilities

Complete and review investor loan servicing transfers of sold loans.
Review and submit daily and monthly outgoing payment remittance reports and funds for investor loans serviced in-house.
Ensure funds for investor payments are balanced and wired in a timely manner.
Process the incoming monthly payment remittance for portfolio loans serviced by third parties.
Review activity on investor portfolio to ensure all remittance requirements pertaining to specific investors are met.
Respond to investor inquiries and perform research.
Maintain various index rate tables.
Perform system review for new consumer lending products and update to loan origination system.
Research, understand and ensure compliance with servicing agreements and regulatory guides.
Resolve all posting errors and provide updated investor reporting based on specific investor requirements and submit corrections in a timely manner.
Ensure the successful boarding of all new loans into the core operating system and processes any related internal payoffs or curtailments.
Produce, review, and process loan modifications.
Monitor Home Equity Line of Credit portfolio for maturing loans.
Monitor ARM queue and corresponding reports for accuracy and timely notifications to borrowers.
Help to serve customers with inquiries related to the general servicing of their loan which might include, but is not limited to, payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft/debit card processing, quoting loan payoffs, etc.
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations and laws
Complete all mandatory annual compliance training
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent or money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Perform other duties and special projects as assigned.