Investor Accounting Specialist - Payment Control

KeyBank•Overland Park, KS

7d•$21 - $31•Hybrid

About The Position

Under the direction of the Payment Control Supervisor, the Investor Accounting Specialist is responsible for the timely and accurate processing of borrower payments, including those received in-house and those rejected by the external lockbox facility. The role also includes handling a variety of financial transactions such as advances, disbursements, payoffs, write-offs, and reconciliations. This position requires proactive communication with internal and external clients and adherence to internal and investor policies and procedures to ensure accurate reporting and remittance.

Requirements

Bachelor's Degree (preferred) OR equivalent experience (required)
1+ years of payment processing or accounting-related experience (required)
Accurate and timely handling of borrower payments, including reversals and rejected transactions
Ttracking and processing incoming electronic payments via KeyNavigator
Balancing wire accounts and resolving discrepancies, including sub-serviced funds
Processing vendor payments, manual checks, and bulk expense uploads
Correcting expenses and clearing negative escrow balances
Effective use of Strategy, RECWeb, and batch systems for transaction processing
Onboarding new vendors and reviewing tax documentation (W9/W8)
Computing interest on escrow/reserves and de-conversion loans
Processing Forced Place Insurance (FPI) and related inspection transactions
Managing filings for specific state clients (e.g., Florida, Arizona)
Handling waterfall batch files and daily reconciliation processes
Responding to inquiries and conducting transaction research
Collaborating with Tax, Insurance, Accounting, and other internal teams
Managing multiple tasks and deadlines with precision and efficiency
Proactively identifying and resolving transaction and posting issues

Responsibilities

Identify and process borrower payments as directed by servicing standards and agreements
Research, identify, deposit, and process live checks sent directly to the Overland Park office
Process payments rejected by the external lockbox facility
Handle payment reversals, NSF checks, stop payments, voids, and return e-pay transactions
Monitor KeyNavigator for incoming wires/ACHs and process or notify appropriate parties
Reconcile incoming wire accounts, including sub-serviced funds
Process advances to pay vendors and upload bulk expenses
Correct expenses and clear negative escrow balances
Print and deliver disbursement checks, including manual energy checks
Manage Positive Pay processes as needed
Process worklog requests via RECWeb and email for various transaction types in Strategy
Balance daily work through batch system and Strategy (book of record)
Set up new vendors and review W9/W8 tax forms
Calculate interest on escrow/reserves and for de-conversion loans
Complete daily Key Capture deposits via KeyNavigator
Process Forced Place Insurance (FPI) transactions
Handle sales tax filings for Florida/Arizona store clients
Process TIPS transactions related to inspections
Process Cash Management (Waterfall) batch files
Complete daily day-end processing to reconcile and close books
Assist with customer service inquiries and transaction research
Communicate with internal departments such as Tax, Insurance, Account Managers, Conversions, Investor Reporting, Cash Management, and Loan Accounting
Perform all daily transactions for FDIC loan servicing
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.