Investigation Specialist

Merakey•Coraopolis, PA

2d•$25 - $27•Hybrid

About The Position

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking an Investigation Specialist to join our Incident Management Team supporting our programs in Allegheny County, PA, Butler County, PA, Washington County, PA, Beaver County, PA, and Westmoreland County, PA. Earn $24.62 - $26.67/hr DOE Hybrid work schedule with 50% travel required (based on need). Position Summary The goal of the Incident Management Team is to research and investigate all Incidents as deemed necessary to reduce the potential negative impact on Merakey's consumers, infrastructure, and the community.

Requirements

Min 2 years of human service or related experience. IDD Experience strongly preferred but not required.
Certified Investigation Certification preferred but not required.
Expectation to obtain CI Certification within 90 days upon hire.
Excellent written and verbal communication skills:
Demonstrates appropriate and professional interpersonal and group communication skills related to the investigatory process; to include facilitation of interviews, in-person program review findings and additional meetings as scheduled.
Demonstrates competency with written investigatory findings/report structure, as well as maintaining case records within the QCO case management system (QCOMS).
Time Management skills
Exhibits the ability to assess and manage priorities as needed/required to meet case assignments, as well as requested supports of divisions and other corporate departments.
Ability to maintain objectivity throughout the investigatory process; as evidenced through verbal and written communication aspects of job responsibilities.
This includes face to face/phone/video conference interviews, investigatory summaries, verbal findings review, and measurable improvement plan activities.

Responsibilities

Conduct thorough investigations related to consumer quality of care, including incidents of abuse, neglect, exploitation, consumer/family complaints, and peer review/death investigations across I/DD, ABH, and CFS programs.
Ensure timely and accurate documentation of investigations using QCOMS and EIM systems, in alignment with internal KPIs and external compliance standards (ODP and OMHSAS).
Collaborate with Operations, HR, and other departments by coordinating and communicating investigation outcomes via scheduled Findings Calls.
Maintain consistent, professional communication with Incident Supervisors regarding case progress and investigative activities.
Apply knowledge of federal/state regulations, payer standards, and internal policies during investigations to ensure regulatory compliance and policy adherence.
Support cross-functional Quality and Compliance initiatives and uphold Merakey’s Integrity Program, including the Code of Conduct and corporate policies.

Benefits

Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay -- access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.

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