Fraud Investigation Specialist I

Super Dispatch

16d • Remote

About The Position

As a Fraud Investigation Specialist I, you will investigate fraud cases, support complex, high-severity incidents, and play a proactive role in fraud prevention. You will analyze patterns, collaborate cross-functionally, and recommend policy and product improvements. You’ll also participate in postmortem on major fraud events and help drive fraud awareness across the company.
What We Do
Our mission at Super Dispatch is to transform the world of vehicle shipping by becoming the leading platform for moving cars. For too long, the auto transport industry has been left without effective tools and instead given outdated processes and disconnected systems. The Super Dispatch platform is a one-stop-shop for everything Carriers and Shippers need to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, Super Dispatch is the advanced auto transport experience taking carriers and shippers into the future.
Who We Are
Our diverse team is comprised of highly motivated professionals with a passion for solving big problems with technology. Our core values are built around learning, growing, evolving, and continuous experimentation. We believe and practice taking bold risks. We embrace failure as a lesson. We put our team first. We are committed to supporting each other and helping each other grow on this journey.

Requirements

• 2+ years of experience in fraud investigation, compliance, risk management, or a similar role (experience in logistics, marketplaces, or fintech is a plus).
• Basic understanding of SQL (able to run simple queries and analyze data).
• Strong investigative, analytical, and critical-thinking skills, with attention to detail.
• Excellent communication skills (written and verbal), including the ability to explain complex fraud scenarios to non-technical stakeholders.

Nice To Haves

• Experience with load boards, dispatch systems, or carrier/shipper operations.
• Knowledge of common fraud schemes in logistics, transportation, or payments.
• Relevant certification such as Certified Fraud Examiner (CFE) or similar (nice to have, not required).

Responsibilities

• Conduct in-depth investigations into fraud allegations (e.g., stolen vehicles, double brokering, payment disputes, identity theft, load theft, suspicious account activity).
• Identify root causes such as unauthorized access, compromised accounts, unauthorized sub-brokering, or deliberate misuse of valid accounts.
• Collect, document, and preserve evidence in line with company procedures and applicable legal standards.
• Participate in post-mortems on high-impact cases and propose systemic improvements to reduce recurrence.
• Monitor and investigate suspicious activity using internal tools, alerts, and reports.
• Provide recommendations to improve fraud-prevention controls, monitoring rules, and detection logic.
• Partner with Product, Trust & Safety, Compliance, and Support to strengthen anti-fraud protections and close process gaps.
• Prepare clear, well-structured reports on fraud findings, case resolutions, and emerging patterns.
• Contribute to monthly/quarterly fraud metrics and leadership updates.
• Provide fraud-awareness training, guidance, and best practices to internal teams (Support, Sales, Customer Success, etc.).

Benefits

• Unlimited Vacation (PTO)
• Fully remote/work from home role
• Gym membership/wellness stipend
• Opportunities for professional growth and development
• excellent Medical, Dental and Vision coverage with generous premium contributions for both employees and their families
• the option of a Health Savings Account with Employer Match
• Company paid disability and life insurance with opportunity to add additional coverage for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed