Inventory Technician IV

Astreya•Oakland, CA

14h•$27 - $34

About The Position

What this Job Entails: Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services. Scope: Works on complex assignments requiring a high degree of initiative Requires minimal oversight and is proactive. May act as a team leader. Owns site/regional capacity planning, audits, vendor coordination, and continuous improvement; influences policy. Your Roles and Responsibilities: Handle inventory and asset management, conference room preventative maintenance, and e-recycling Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees. Deploy and recover laptop and desktop images Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Utilize Inventory Data management software to maintain inventory accuracy and workflow Contribute to large scale global projects as needed Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Requirements

High school diploma or general education degree (GED) and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Knowledge of Inventory and IT
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives leads a site or small region; vendor and budget awareness

Nice To Haves

Past business operations experience
Some customer experience background or familiarity

Responsibilities

Handle inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed
Other duties as required.

Benefits

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law