Inventory Systems Specialist

Original Template•Marshfield, WI

14d•$65,000•Onsite

About The Position

As the Inventory Solutions Technical Specialist, you’ll serve as the technical owner and subject-matter expert for Nelson-Jameson’s vendor-managed inventory (VMI) and industrial vending programs. You’ll oversee both the software and hardware sides of our vendor-managed inventory programs—ensuring that every machine and storeroom across our network operates accurately, efficiently, and reliably. This role involves travel to customer locations across the U.S. (about 25%), providing on-site support for system installations, equipment setup, troubleshooting, and major project rollouts. The remainder of your time will focus on remote system management, process improvement, and collaboration with internal teams to drive performance and customer satisfaction. This role is ideal for someone who’s resourceful, customer-focused, and detail-driven—a self-starter who enjoys solving problems, optimizing technology, and seeing their work directly improve operations in real-world environments. You’ll combine technical know-how with strong communication skills and a service mindset to deliver the exceptional support that Nelson-Jameson is known for.

Requirements

High school diploma or equivalent required.
2+ years in inventory management, industrial vending, supply-chain technology support, or related field.
Demonstrated mechanical aptitude with the ability to assemble, maintain, and troubleshoot vending or automated dispensing equipment.
Familiarity with inventory management systems (CribMaster preferred) and ERP or CRM tools (such as Epicor Prophet 21).
Proficiency with Google Suite and general computer networking concepts (Wi-Fi, LTE, or hardline connectivity).
Proven problem-solver with strong communication skills and attention to detail.
Self-directed and comfortable managing multiple technical priorities independently.
Ability to travel up to 25% of the time to customer locations across the nation via air or vehicle; valid driver’s license and insurable driving record required.

Nice To Haves

Post-secondary education or major coursework in Information Technology, Business, Supply Chain, Engineering, or related field.
Prior experience implementing or supporting automated inventory dispensing systems, smart lockers, or tool-crib technologies.
Experience writing SOPs, technical documentation, or user training materials.
Background in food, manufacturing, or distribution industries.
Understanding of process improvement methodologies such as Lean or Six Sigma.

Responsibilities

Program Ownership & System Administration Serve as the subject matter expert for Nelson-Jameson’s CribMaster vending software and related inventory systems.
Manage user access, licensing, configurations, and updates to ensure secure and reliable system performance.
Maintain data accuracy, troubleshoot issues, and lead continuous improvement initiatives to enhance reliability and efficiency.
Collaborate with vendors and internal teams to implement updates, resolve escalated issues, and optimize workflows.
Equipment Assembly, Maintenance & Documentation Assemble, install, and maintain vending machines and smart storeroom systems, ensuring connectivity, sensor accuracy, and operational readiness.
Perform preventative maintenance, minor repairs, and system validations to keep equipment running smoothly.
Develop and maintain clear SOPs, cleaning procedures, and technical guides for both internal users and customers.
Manage spare parts, tools, and maintenance supplies to support timely repairs and installations.
Technical Support & Collaboration Provide responsive support for internal teams and customers through remote or on-site troubleshooting.
Partner cross-functionally to onboard new programs, conduct site assessments, and support installations.
Track and analyze recurring issues, identify root causes, and recommend long-term technical solutions.
Drive system and process improvements, ensuring all VMI programs operate at peak performance and comply with company and safety standards.