Intuit Product Expert Arizona

Education at Work • Tempe, AZ

43d • $16 - $16 • Onsite

About The Position

Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)? TurboTax helps millions of people file their taxes each year, and a big reason for their success is their team of Product Experts who make tax season less stressful for everyone. Education at Work (E@W) is hiring Intuit Product Experts for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills. We’ll provide all the training you need—just bring your communication skills, willingness to learn, and a positive attitude!

Requirements

• Strong communication skills: you’re able to write and speak clearly, while showing empathy on every call.
• Ability to understand each customer’s situation and recommend solutions that fit their needs.
• You stay calm and professional, even when helping customers who are stressed or frustrated.
• Keep up-to-date on product updates and tax season changes so you can confidently assist customers.
• Research and analyze situations to find the best solutions for customers’ needs.
• Be dependable with your schedule (overtime available when needed!).
• Stay focused in a fast-paced, ever-changing environment.
• Be a quick thinker who asks good questions to find answers fast.
• High School diploma.
• Currently enrolled in a degree-granting college or university program.
• Must be 18 years or older.

Responsibilities

• Help customers use TurboTax by delivering friendly and professional service over the phone.
• Answer inbound calls at the customer service center.
• Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.

Benefits

• Competitive hourly pay.
• Opportunity to earn tuition assistance.
• Paid training (get paid to learn!).
• Access to mentors and coaches to help you succeed.
• Hands-on, real-world experience to boost your résumé.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees