Product Expert Bulk Supply Chain

Air Liquide•Independence, OH

About The Position

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly. How will you CONTRIBUTE and GROW? World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly. Industrial Applications, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting,implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; Availability & Reliability and Optimization relying on 2 main expertises : IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing. Within Industrial Applications, the Bulk Supply Chain team is in charge of the ALTO product, the core solution used by Air Liquide Group for the management and the optimisation of the Bulk supply chain. The key features of ALTO are: ALTO.Forecast: Forecast the customer consumption, based on IoT. ALTO.Planning: Manage the resources and prepare the distribution planning ALTO.Trip Assist: Optimize distribution by solving inventory routing problem ALTO.Mobile: support and capture the shifts execution ALTO.Live: Track, Monitor the field activity in real time and display alarms based on the calculated criticity The Product experts interface with business and technical stakeholders for requirement gathering, product evolutions and requirement qualification. He / She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance and acting as Level 3 for supporting incident/problems processes The Product Expert works in close collaboration within the Product Line, the Regional Unit and other internal Industrial Applications stakeholders. Specifically for the team based in Cleveland there are three positions, acting as a team, that play a key role in supporting Airgas operations as the main user of BOS solutions in the Americas Engagement Lead → Owns the global relationship, engagement, satisfaction (AMG-DDS), possesses a deep understanding of Industrial Applications solutions and their applicability to Air Liquide/Airgas industrial environments. Product Experts → Owns the implementation of the product holistically, including the understanding of the business/operations needs, developments to be made, and the implementation/deployment of the product. Holds a deep understanding of the product and is capable of recommending the best way of using it for each need. Owns Support L3 and the iteration with the technical teams to support/maintain the product Product Delivery Manager (PDM) → Owns the Run phase (SLA-AME). The key go-to person for SLA Your main missions will be the following : Contribution to the product development Responsible for interfacing with the customer for requirement gathering and product evolutions. Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product. Requirement qualification with all stakeholders (product team & client). Production of statements of work and functional documentation on product evolutions. Contribution to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions. Promote value creation initiatives & c-imp actions around the product Deployment and maintenance Release management Follow up of the execution of development tasks with the developers. Internal testing and coordination with the testing team. Coordinate the user acceptance tests realization with customers. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams Adaptive maintenance (management of product upgrades/patches). L3 Support Assist users with level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc). Interface with the development team to deliver fixes. Help L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer __________________ Are you a MATCH?

Requirements

Bachelor or Master’s degree in engineering, Information Technology or a related field
Experience in IT products development and operations
Cloud technology
SQL language
An experience in Supply Chain optimization
Fluent in English
Analytical, autonomous, problem solving and decision-making skills
Planning, prioritization and organizational skills
Excellent communication skills, ability to explain a complex product roadmap to a varied audience of business and technical people alike
Capacity to adjust its communication to different interlocutors and situations.
Leadership qualities and networking, ability to convince his/her interlocutors.
Understand how to manage change and the value of consensus within a community with multiple stakeholders

Nice To Haves

Experience with IT Project / Product Management (nice to have)
Knowledge of Industrial Operations (nice to have)
Understanding of Financial Aspects of the Product Management (nice to have)

Responsibilities

Responsible for interfacing with the customer for requirement gathering and product evolutions.
Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product.
Requirement qualification with all stakeholders (product team & client).
Production of statements of work and functional documentation on product evolutions.
Contribution to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions.
Promote value creation initiatives & c-imp actions around the product
Release management
Follow up of the execution of development tasks with the developers.
Internal testing and coordination with the testing team.
Coordinate the user acceptance tests realization with customers.
Receive feedback from users and transform it into new requirements if applicable.
Give UAT feedback to development teams
Adaptive maintenance (management of product upgrades/patches).
Assist users with level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc).
Interface with the development team to deliver fixes.
Help L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer