Intuit Product Expert Arizona

Education at Work•Tempe, AZ

1d•$16 - $16•Remote

About The Position

The Opportunity: Work, Learn, and Earn This Tax Season! Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)? TurboTax helps millions of people file their taxes each year, and a big reason for their success is their team of Product Experts who make tax season less stressful for everyone. Education at Work (E@W) is hiring Intuit Product Experts for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills. We’ll provide all the training you need—just bring your communication skills, willingness to learn, and a positive attitude! About Education at Work (E@W) Education at Work helps students gain tangible career skills and experience that lead to high-quality jobs after graduation. Through our paid career-development programs, you’ll earn a strong paycheck, get career coaching, and build skills that make you stand out in today’s job market once you graduate. Disclaimer: This role is classified as Fully Remote . Please note that "Fully Remote" positions at E@W are available to applicants residing outside of a 50-mile radius of a company hub. Our main hubs are Tempe, AZ, El Paso, TX and Salt Lake City, UT. New sites may be added in the near future. If you are within this commuting distance, please look for our "Hybrid" or "On-site" roles, as you will not be considered for this position.

Requirements

Strong communication skills: you’re able to write and speak clearly, while showing empathy on every call.
Ability to understand each customer’s situation and recommend solutions that fit their needs.
You stay calm and professional, even when helping customers who are stressed or frustrated.
Keep up-to-date on product updates and tax season changes so you can confidently assist customers.
Research and analyze situations to find the best solutions for customers’ needs.
Be dependable with your schedule (overtime available when needed!).
Stay focused in a fast-paced, ever-changing environment.
Be a quick thinker who asks good questions to find answers fast.
High School diploma.
Currently enrolled in a degree-granting college or university program.
Must be 18 years or older.
Minimum of 18-20 hours per week (with the chance to work more during school breaks, up to 29 hours per week).
Must be available to work during core hours, January through April: shifts available 7 days a week, 5:00 am – 9:00 pm PST.
Some weekend hours required.
This is a seasonal role running from January through April.
International students on university sponsorships are welcome to apply. (We are unable to hire students who require other visa sponsorships, including F-1, CPT, or OPT.)

Responsibilities

Help customers use TurboTax by delivering friendly and professional service over the phone.
Answer inbound calls at the customer service center.
Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.