INTERVIEWING CLERK - 60052931

State of Florida•Alachua, FL

About The Position

This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan. Effectively assessing customers' needs. Referring customers to community agencies as appropriate. Timely and accurately escalating customers' complaints/inquires as appropriate. Documenting customers' records timely and in accordance with departmental procedures. Assisting customers with completion of online or paper applications. Assisting customers with My ACCESS Accounts. Effectively communicate with internal and external customers as by departmental procedures. Effectively maintaining customer lobby log in accordance to Performance Management Plan. Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

Requirements

NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position.
Only State of Florida Applications will be accepted – no resumes, please.
Must have at least 2 years of clerical experience in an office setting.
Must have more than 1 year of customer service experience.
Must have more than 1 -3 years of computer experience.
This position requires a security background check and participation in direct deposit.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The biweekly salary for this position is not negotiable.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Responsibilities

Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.
Effectively assessing customers' needs.
Referring customers to community agencies as appropriate.
Timely and accurately escalating customers' complaints/inquires as appropriate.
Documenting customers' records timely and in accordance with departmental procedures.
Assisting customers with completion of online or paper applications.
Assisting customers with My ACCESS Accounts.
Effectively communicate with internal and external customers as by departmental procedures.
Effectively maintaining customer lobby log in accordance to Performance Management Plan.
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits