INTERVIEWING CLERK OPS - 60932352

State of Florida • Fort Myers, FL

7d • $17 • Onsite

About The Position

Interviewing Clerk – Other Personnel Services (OPS)

Location: Lee County – Applicants interested in working in counties/cities other than Lee County will need to apply for positions advertised for those specific areas on the People First System.

This FULL-TIME position is in the Economic Self Sufficiency Program Customer Service Center in Fort Myers and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone and in person in the Service Center Lobby.

Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines.

Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment. You must attain a proficient score to be interviewed for the position.

This position is OPS and will be paid $16.71 per hour and scheduled for full-time hours.

Requirements

• A high school diploma or its equivalent and two years of clerical or public contact experience.
• College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.
• Knowledge and application of the policies, procedures, laws and programs governing the agency.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work are completed in accordance with regulations relating to eligibility and timeliness.
• Ability to review data for accuracy and completeness and organize and maintain filing system.

Responsibilities

• interviewing applicants to determine type of services and public assistance needs, both over the phone and in person
• explanation of eligibility of applicants and recipients for public assistance programs
• determining eligibility for expedited food stamp services
• entering client data into database based on intake of caller information
• maintaining necessary files and records
• completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits
• answering the phone
• using photocopy machine, scanner and other office machines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED