INTERVIEWING CLERK - 64036737

State of Florida • Ocala, FL

18h • Onsite

About The Position

The incumbent serves as an Interview Clerk for the Client Services Department, performing duties requiring independent judgment. The role involves routine Health Department operations and departmental workflows, including answering calls, scheduling appointments, triaging calls, checking in clients, updating demographic and insurance information, and verifying financial details annually or as needed. Additional tasks include making reminder calls, preparing charts, and various clerical functions to ensure efficient front-end clinic operations. The incumbent ensures all required forms are completed and signed and reviews clinic schedules for accuracy, utilizing the SmartCall system to monitor client activity. This position rotates among various departments and clinic areas as needed and works under the direct supervision of the Senior Clerical Supervisor. The role also involves interviewing applicants to assess client eligibility for Health Department clinics using the Health Management System (HMS), requesting information on family income, size, and third-party payers to determine reimbursement. During screening, the incumbent uses Change Health Care for Medicaid/TPL verification, Availity for various insurances/Medicare, and Sessions/Blue Zone for PEPW processing. Securing insurance pre-authorizations for clinic visits is also required. Full cross-training within Registration, Family Planning/STD Clinic, Specialty Clinic, and Immunizations is provided.

Requirements

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Knowledge of basic arithmetic.
• Ability to handle a high-volume workload accurately, quickly and in a pleasant manner.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively both verbally and in written form.
• Ability to establish and maintain effective working relationships with others.
• 6 months of customer service experience.
• 6 months of general office experience.

Nice To Haves

• Bilingual (Spanish/ English).
• Experience working face to face with the public.
• Demonstrated experience with excel.

Responsibilities

• Serve as an Interview Clerk for the Client Services Department.
• Perform duties that require independent judgment to complete assigned tasks.
• Answer telephone calls.
• Schedule client appointments.
• Triage calls to appropriate providers.
• Check in clients for clinic visits.
• Ensure demographic and insurance information is updated at each visit.
• Verify that financial information is updated annually or as needed prior to check-in.
• Make reminder calls.
• Prepare charts at check-in.
• Perform various clerical functions to ensure the smooth and efficient operation of the clinic’s front-end processes.
• Ensure that all required forms are completed and signed by clients in accordance with clinic protocols.
• Review clinic schedules in advance to verify accuracy.
• Utilize the SmartCall system to monitor and track client activity.
• Perform general clerical duties as required.
• Rotate among various departments and clinic areas as operational needs require.
• Interview applicants to assess client eligibility for Health Department clinics using the Health Management System (HMS).
• Request information regarding family income, size, third party payers, etc. to determine the reimbursement due for service rendered.
• Use Change Health Care to verify Medicaid coverage/TPL’s during the screening process.
• Use Availity for various insurances / Medicare coverage during the screening process.
• Use Sessions/Blue Zone to process PEPW during the screening process.
• Secure insurance pre‑authorizations for clinic visits when necessary.
• Perform other duties as assigned by Supervisor.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed