Interpreter/Cultural Mediator

Connecticut Children's Medical Center • Hartford, CT

3d

About The Position

The Interpreter/Cultural Mediator provides Spanish/English interpretation between patients/families and hospital service providers. This position coordinates the system of interpretation requests, arranges coverage of those requests and maintains data on interpretation needs. The Interpreter/Cultural Mediator assists hospital staff to develop cultural competency in working with Latino populations.

Requirements

• Fluency in spoken and written Spanish and English.
• Outstanding interpersonal and organizational skills.

Nice To Haves

• Undergraduate degree in human services or related field, preferred.
• Bicultural preferred.

Responsibilities

• Spanish speaking patients and families and hospital providers.
• Conduct patient/family interactions with respect for differing culture, beliefs and levels of understanding.
• Maintain efficient and accurate system of logging and filling requests for interpretation for all Spanish speaking only patients.
• Monitor written translation needs and verbal interpretation needs to develop effective ways to meet those needs.
• Provide accurate written translation for all documents translated to Spanish.
• Identify opportunities to improve patient care and maintain quality improvement data.
• Assist hospital providers with their understanding and respect for cultural differences through informal and formal training.
• Mediate cultural issues for staff and families.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
• Demonstrates cultural sensitivity in all interactions with patients/families.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees