Internship - Technical Assistance Center (Help Desk)

Delta Dental of Michigan • Okemos, MI

3d • Hybrid

About The Position

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. We are looking for undergraduate students in the field of computer science, math, or business process management.

Requirements

• Intermediate knowledge of Windows 10/11
• Analytical skills and the ability to troubleshoot applications
• Self-motivated and able to contribute in a team setting

Nice To Haves

• Basic Mac experience is preferred but not required
• 1 year course work in information systems/sciences, computer repair
• A+, MCP, or Network plus certification
• An interest in helpdesk and computer technician technologies and concepts

Responsibilities

• Receiving and routing helpdesk calls
• Upgrade and replacement of corporate computer hardware and software
• Basic troubleshooting of Mac and Microsoft operating systems with the inclusion of MS Office, and Adobe products
• Perform other related assigned duties as necessary

Benefits

• Employees are offered a comprehensive benefits package that includes medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance.
• Employees are also eligible for annual incentive compensation based on annual business goals.
• Additionally, employees receive eight hours of paid volunteer time each year, access to an on-staff health coach and personal trainer, plus many other perks.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees