Internship- Junior SW Customer Engineer

WNC Corporation•Milpitas, CA

19d

About The Position

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Key Responsibilities: Support product technical acceptance and certification process Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI Ensure high system level product quality/performance and out-of-the box user experience Support, run field test as necessary Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities Provide and improve automation test items request to improve efficiency and reduce human intervention time Engaging with product group in L2 and L3 level problem escalation Frequent vendors and customer meetings and visits for product feedback and future opportunities Provide technical post-sales support to R&D team Work with R&D and DQA/SQA teams to ensure features delivery/inclusion. Design and implement AI-driven solutions using machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn). Develop and maintain automation scripts in Python, Bash, or PowerShell to streamline operations and data processing. Collaborate with data scientists and product teams to integrate AI models into production environments. Build APIs and microservices to support AI applications and automation tools. Stay current with emerging technologies in AI, scripting, and software engineering best practices. Required Qualifications: Bachelor’s or master’s degree in computer science, or related field. 1+ years of experience in software development, with a focus on AI and scripting Candidate could start with a 3-6 months internship given the right background Proficiency in Python and at least one other scripting language (e.g., Bash, JavaScript, PowerShell). Experience with AI/ML frameworks and libraries. Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes). Strong problem-solving skills and ability to work independently or in a team. Willing and able to travel Ability to work in a team as well as an individual contributor when necessary Out of the box thinking. Critical thinker and problem-solving skills Strong Chinese/Mandarin knowledge is a plus Preferred Qualifications: Experience with MLOps and CI/CD pipelines. Knowledge of NLP, computer vision, or reinforcement learning. Contributions to open-source AI projects or published research. Experience with version control systems (e.g., Git) and agile development methodologies. Education Bachelor Work Experience Language Skills WNC established in 1996, specializes in the design, development, and manufacturing of cutting-edge communications products. WNC also offers comprehensive technical support in RF antenna design, software design, hardware design, mechanical design, system integration, user interface development, and product testing and certification. Headquartered in Taiwan’s Hsinchu Science Park, WNC has established an overseas presence in the US, the UK, Germany, Japan, China, and Vietnam. These sites together offer complete solutions and local support for customers worldwide. WNC's technical expertise encompasses applications from broadband, multimedia, and the IoT to wireline and wireless communications, with a product scope covering solutions in network communications, network infrastructure, home automation, and advanced driver-assistance systems (ADAS). WNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation. We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a “learning organization” initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career! In today’s interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.

Requirements

Bachelor’s or master’s degree in computer science, or related field.
1+ years of experience in software development, with a focus on AI and scripting
Candidate could start with a 3-6 months internship given the right background
Proficiency in Python and at least one other scripting language (e.g., Bash, JavaScript, PowerShell).
Experience with AI/ML frameworks and libraries.
Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
Strong problem-solving skills and ability to work independently or in a team.
Willing and able to travel
Ability to work in a team as well as an individual contributor when necessary
Out of the box thinking.
Critical thinker and problem-solving skills
Strong Chinese/Mandarin knowledge is a plus

Nice To Haves

Experience with MLOps and CI/CD pipelines.
Knowledge of NLP, computer vision, or reinforcement learning.
Contributions to open-source AI projects or published research.
Experience with version control systems (e.g., Git) and agile development methodologies.

Responsibilities

Support product technical acceptance and certification process
Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI
Ensure high system level product quality/performance and out-of-the box user experience
Support, run field test as necessary
Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
Provide and improve automation test items request to improve efficiency and reduce human intervention time
Engaging with product group in L2 and L3 level problem escalation
Frequent vendors and customer meetings and visits for product feedback and future opportunities
Provide technical post-sales support to R&D team
Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
Design and implement AI-driven solutions using machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn).
Develop and maintain automation scripts in Python, Bash, or PowerShell to streamline operations and data processing.
Collaborate with data scientists and product teams to integrate AI models into production environments.
Build APIs and microservices to support AI applications and automation tools.
Stay current with emerging technologies in AI, scripting, and software engineering best practices.