Internet Sales Manager

Asbury Automotive•Albuquerque, NM

19h

About The Position

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Internet Sales manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Ensures customer retention and profitability by hiring, training, measuring the performance of salespeople and establishing customer-focused sales standards.

Responsibilities

Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests). Never think “that’s not in my job description”. Wowing our guests is the job of EVERY team member, even those who don’t interact directly with guests!
When interacting with guests, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).
Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times. · Recognizes and praises team members for exceptional performance and providing great guest expectations. · When making a request or communicating a decision, explains the “why” behind it. · Rarely shows strong negative emotions such as impatience, frustration, or anger. · No task is beneath him/her; willing to perform routine tasks when needed. · Is humble – whenever possible, gives credit to others instead of him/her self. · When others make honest mistakes, doesn’t hold it against them and views it as a learning experience. · Actively invites team members’ ideas, questions and concerns. · Encourages team members to ask for help or support and genuinely welcomes the opportunity to assist. · Attentive when others are speaking (e.g., good eye contact and no looking at his/her mobile device. · Demonstrates professionalism (e.g., shows proper phone etiquette and avoids profanity and sarcasm). · Avoids interrupting people; lets team members finish their thoughts. · Encourages team members from different departments to collaborate in ways that enhance the guest experience.
Treats all co-workers, customers, and vendors professionally and with respect.
Attendance and Punctuality.
Adheres to Company Policies and Procedures.
Maintains a clean and organized work area.
Maintains a professional appearance and adheres to the dealership dress code.
Forecasts aggressive, yet realistic annual and monthly goals and objectives for the Internet department.
Understands the psychology of Internet customers and directs staff to work with customers to draw them into the store for proper vehicle demonstration and to close the transaction.
Coordinates Internet promotions and advertising.
Ensures the Web site address is prominently displayed where needed/required.
Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
Works with Webmaster to update the Web site frequently to attract new and repeat visitors.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
Explains, implements, and enforces dealership policies, emphasizing customer satisfaction and positive dealership image.
Assists individual salespeople in setting aggressive, yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Conducts sales training meetings and provides salespeople with continuous product and training resources.
Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
Develops and/or successfully implements programs to increase unit gross and achieve maximum F&I penetration.
Plans and implements all sales contests.
Conducts major sales promotions in accordance with dealership goals and objectives.
Increases the overall profitability of the dealership by successfully implementing manufacturer programs.
Maintains awareness of current market/wholesale values of used vehicles for market area.
Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.