Internet Helpdesk (Tier 1 Data Service Representative)
About The Position
Are you a skilled computer sleuth and a tactful troubleshooter? Do your friends and family come to you first whenever they have problems with their digital devices? Are you the superhero who knows not only where the router is and what it does, but how to fix it when the wi-fi goes down over the holidays? If so, you may be a great fit for our Digital Support Representative position at Paul Bunyan Communications. We are seeking a new Digital Support Representative in the Bemidji area who can assist our members with all their internet related needs. If you are a patient and compassionate person and have a passion for technology, then we would like to talk to you.
Requirements
- Windows, Macintosh & Internet experience
- Customer service experience
- Excellent verbal and written communication skills
- Talented problem solver
- Enjoy helping people
- Can’t be afraid of learning new things
Nice To Haves
- Certifications. A+, network+, Security +, MCP, MCSA, MSCE, CCNA, etc.
Responsibilities
- Helping our members fix internet issues over the phone and in person at our office in Bemidji, MN.
- Servicing and repairing Apple devices for our members and the community at large.
Benefits
- A fast-paced, exciting environment, surrounded with the latest technologies.
- Competitive compensation with a 401k, medical & dental insurance, retirement, vacation and sick time.
- This is a great place to work, with great co-workers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
