International Tours Operations Coordinator

Mayflower Cruises & Tours•Lisle, IL

6d•Onsite

About The Position

Build a career with a global company, with a supportive leadership team and great company culture. Mayflower Cruises & Tours, a national tour company located in Lisle, IL and a division of Scenic, USA is looking to hire an International Tour Operations Manager. Reporting to the Manager of International Operations and Vice President of Operations, the position will be responsible for the daily operations of our international tour programs.

Requirements

Ability to multi-task and meet deadlines
Experience with international contracts and foreign currency conversions
Travel industry experience - international destinations
Intermediate to Advanced skills with MS Office Suite, particularly Word and Excel
Detail oriented
Strong written and verbal communication skills

Nice To Haves

International travel experience helpful

Responsibilities

Prepare passenger manifests, rooming lists, and other lists as needed per departure
Manage group departure files as handed off from product development
Communicate program requirements to suppliers on a timely basis
Efficiently update suppliers with all changes from pre-departure through operation of the tour
Research information and create passenger documentation (itineraries, general information documents, etc.)
Process passenger documents and prepare the mailings
Review supplier invoices and process payments
Prepare Tour Manager trip materials and ensure timely delivery
Monitor counts in the reservation system to ensure no overbooking
Run reports to maintain accurate counts on optional excursions and coordinate components with suppliers accordingly
Work as a team member with other staff within the department and company
Assist with any other projects as needed