Pink Jeep Tours - Passenger Coordinator - Sedona

All Career•Sedona, AZ

5d•Onsite

About The Position

The Passenger Coordinator is a unique position focused on customer satisfaction & inter-departmental communication. The Passenger Coordinator will assist guests in the passenger boarding area while maintaining a high degree of fun, safety and professionalism. The position works closely with the Customer Service Representatives (CSR’s) and Guides to ensure a smooth transition for customers and address any issues that arise.

Requirements

High School diploma or equivalent
Polished communication and customer service skills
Effective time management, prioritization and multi-tasking capabilities
Professional image
Good judgment and problem-solving skills
Detail-oriented
Good team player who is self-motivated and takes initiative
Prior customer service experience
Basic computer skills
Ability to handle demanding weather extremes including temperatures ranging from 20 degrees to 110 degrees in all varieties of weather
Ability to freely access all areas of the customer service dept. including the front and back office, waiting area, Guide area (accessible by stairs) and parking lot
Ability to communicate with associates and customers in person
Ability to read, count and write to accurately complete all documentation and computer transactions
Ability to operate and use all equipment necessary to perform the job (computers, copier, fax machine and telephone)
Ability to work opening and closing shifts and varied hours and days up to 10 hours per day; A half hour lunch is included in the 10 hours
Ability to multitask and communicate effectively to ensure customer satisfaction and safety
Ability to use a variety of cleaners in order to provide upkeep of the public restrooms and the Pink Jeep Plaza area

Responsibilities

Greet and organize customers in the passenger boarding area 10 - 15 min prior to tour departures; help put customers at ease in anticipation of their tour
Provide directions to restroom facilities and offer suggestions of tour necessities that they should acquire
Answer customer questions and address any concerns to ensure satisfaction
Maintain communication with CSR’s and Guides to address issues, such as guests in the boarding area that have not checked in, have not paid, or are missing and/or late
Assist Guides with tour preparation (car seats, water, blankets, etc.)
Assure that all customers have boarded the appropriate Jeep and that no one is left in the boarding area after Jeeps have departed
Provide traffic control for pedestrians crossing the driveway and assuring Jeeps exit safely
Serve as first-line defense for all issues relating to passenger boarding
Maintain sidewalk presence in order to assist and direct customers throughout the different areas of the Plaza (reservations office and merchandise store)
Perform hourly checks of the grounds, public facilities, Ramada and Plaza area; provide general cleaning of reservations office and outside public areas to ensure positive customer impression
Clean public restrooms in cases of emergency or plumbing issues
Order supplies and maintain stocking levels for the kitchen, restroom and cleaning supplies
Assist with snow removal in the winter and salting the sidewalks and stairs as necessary. Sweep up crystals after melt