International Student Services Assistant (temporary/part-time)

UMass Lowell • Lowell, MA

2d

About The Position

The ISSO team is seeking a part-time International Student Services Assistant. This role is vital to supporting the needs of the ISSO team through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must. The International Student Services Assistant will offer support to academic departments and the ISSO by providing customer service, prescreening, and programing planning and coordination related to all international students enrolled at UMass Lowell in nonimmigrant visa classifications The position will: Screen student and scholar questions via email and walk-ins to triage to ISSO advisors or Executive Director as necessary. Initial contact for troubleshooting technical e-form issues. Position requires use of the following software: Sunapsis, Five9, and other technologies/applications. Support the ISSO office in implementation of events and orientation sessions for the international student population at UML. Assist with general business operations – travel, ordering office supplies, event planning (booking rooms, ordering catering, marketing, etc) Assist with website management and editing. Other duties as assigned by Executive staff.

Requirements

• U.S. Citizenship or U.S. Permanent Residency required.
• Bachelor’s degree
• Minimum of one to three years customer service experience; preferred in higher education, governmental or non-profit setting.
• Must be proficient in Microsoft Office Suite.
• Experience with case management and/or customer relations management software.
• Cultural sensitivity to persons of all backgrounds and nationalities.
• Interest in working with international students in the higher ed setting.

Responsibilities

• Screen student and scholar questions via email and walk-ins to triage to ISSO advisors or Executive Director as necessary.
• Initial contact for troubleshooting technical e-form issues.
• Support the ISSO office in implementation of events and orientation sessions for the international student population at UML.
• Assist with general business operations – travel, ordering office supplies, event planning (booking rooms, ordering catering, marketing, etc)
• Assist with website management and editing.
• Other duties as assigned by Executive staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level