International Services Agent

FedEx•Memphis, TN

4d•$23•Onsite

About The Position

POSITION OVERVIEW: Ensure the efficient movement and clearance of Import/Export freight in compliance with established regulations and procedures for international freight. Provide training and technical expertise to International Reps. Updates operating procedures and takes proactive measures to reduce potential liability. Work with custom brokers as the “carrier” expert in international transportation.

Requirements

High School Diploma or General Education Diploma (GED)
Two (2) years' experience in international transportation, freight forwarding or customs clearance
Thorough knowledge of international operations, FedEx International operations preferred
Excellent verbal and written communication skills
Strong skills using Outlook or another email program
Strong Excel skills including (creating spreadsheets, manipulating data by sorting, filtering, using formulas and pivot tables)
Typing/data entry skills
Excellent research, problem solving and negotiating skills
Must be well organized and able to handle multiple tasks in a fast paced team environment
Must be self-motivated with a high level of initiative and able to make independent decisions
Complete required training and assist others in completing training
Able to work independently and as a team member

Nice To Haves

Bilingual (English-French) preferred

Responsibilities

Provide technical expertise applicable to movement and clearance of international shipments.
Develop and implement new methods and procedures to enhance regulatory compliance and increase the quality of information provided to regulatory agencies
Provides training and technical support to Int'l Reps and serve as a resource in the resolution of complex problems and issues to ensure proper processing of documentation associated with international shipments
Proactively work with customers communicating potential delays in shipment and provide solution to prevent future delays transit due to paperwork or clearance issues
Evaluate shippers documents for compliance with US government regulations and country of import requirements
Communicate with customs brokers regarding questions on paperwork or following up on clearance delays, which will include distribution of documents electronically to appropriate customs broker
Provide expert level international customer support including functions such as guidance on documentation and answering high level and/or more complex questions from external/internal customers and employees
Conduct research and action planning to assist in the reduction of overages and shortages as it relates to the handling of international shipments which affect fines and penalties.
Work with other operating companies to maximize business opportunities
Enter data that documents shipment history, event activity, and missing documentation
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required