International Operations Agent III

AIT Worldwide Logistics, Inc.•Hayward, CA

1d•$36 - $51

About The Position

The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Requirements

High School Degree or equivalent Required and
Associate's Degree Or equivalent Preferred
5+ years Experience in Air, Ocean, Import & Export operations Required and
7+ years Experience in freight forwarding, transportation, or logistics Preferred
Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency)
General Computer Skills (Medium proficiency)
CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required and
Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required
Dangerous Goods Certification Preferred

Nice To Haves

A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Responsibilities

Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
Prepare profitable quotations accurately.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
Coordinate the day to day import and/or export of products, including reviewing orders and documents.
Track and communicate all delays, damages, problems and work to resolve customer issues.
Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
Coordinate recovery/delivery schedules with various cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
Ensure all shipments are properly billed within company guidelines and timelines.

Benefits

Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.