International Operations Agent I

AIT Worldwide Logistics, Inc.•Chandler, AZ

10d

About The Position

The International Operations Agent I, will report directly to the Operations Manager within the Operations department at the station. This position will be responsible for controlling International freight forwarding shipments into the USA and Mexico across all modes of transport per customer request. The International Operations Agent I is day-to-day responsibilities are quoting and routing freight, tracking shipments, troubleshooting and overcoming operational challenges as well as assisting local sales and global offices with air and/or ocean export matters. The International Operations Agent, primary focus is providing a high-level of excellent and quality customer service to all customers and vendors.

Requirements

High School Diploma degree or equivalent Required
2+ years Industry experience in export/import operations Required or
2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required and
Ability to problem solving to resolutions meeting the customers’ needs
Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
General Computer Skills (Medium proficiency)
Cargo-wise within 1-1/2 Yrs Required
Microsoft Office suite within 1-1/2 Yrs Required

Nice To Haves

Bachelor's Degree degree or equivalent Preferred or
2+ years Ability to multi-task in a high volume, fast-paced working environment Preferred and
A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Responsibilities

Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
Prepare profitable quotations accurately.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
Coordinate the day to day import and/or export of products, including reviewing orders and documents.
Track and communicate all delays, damages, problems and work to resolve customer issues.
Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
Coordinate recovery/delivery schedules with various cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
Ensure all shipments are properly billed within company guidelines and timelines.
Process and comply with all requirements listed by regulatory agencies.
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.