International Rate Specialist

Internova Travel Group

2d • Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
ALTOUR is looking for an experienced Corporate Travel profissional to assist ALTOUR agents in ensuring that all international reservations are confirmed at the lowest possible fare, utilizing technical knowledge of air fare construction as well as Altour contracts, whilst seeking to maximize revenue with every transaction. The ideal candidate will thrive in a fast-paced team environment, have ticketing experience in both domestic and international travel and understand airline contracts and reservations. The schedule would be 10 AM - 7 PM EST.

Requirements

• High School Diploma or equivalent
• 5 years minimum Corporate Reservations experience
• Must be proficient in Sabre and Amadeus
• Detail oriented, work well in a fast-paced environment and have excellent multi-tasking abilities.
• Regular and dependable attendance and punctuality are required

Nice To Haves

• Travel School certified or A.S. Degree in Travel/Tourism preferred. GDS Certification a plus

Responsibilities

• Review all International reservations to ensure the lowest air fare is confirmed for our ALTOUR clients
• Review alternative air fare quotes, utilizing Altour contracts where appropriate
• Adopt a ‘creative’ approach to reducing air fares using techniques such as (and not limited to) : split ticketing, around the world or circle fares, combining trips, bulk & net fare usage, analyzing codeshare pricing variations, making use of corporate or entertainment deals.
• Reviewing these ideas with the International Rate Desk in UK when required
• Demonstrate a very high knowledge of SABRE GDS entries & formats, with particular reference to pricing entries
• Field questions from agents on formats and faring as well as providing a degree of product & industry knowledge
• Provide clear, concise & timely responses via email to our internal clients with accurate cost saving & commission earning advice
• Show intent to improve ticket (and by default, Altour) revenues at every opportunity
• Demonstrate good time management skills in prioritizing urgent requests
• Show an aptitude for familiarization with Altour air contracts & interpretation of associated tables & grids
• Assist our agents in reissue & refund procedures & calculations
• Provide assistance with regards debit memo analysis and resolution
• Display a good awareness of airline developments, especially those relating to Altour deals
• Liaise with the UK IRD for UK net fare & ticketing assistance when needed
• Support co-workers when asked for assistance in rate related problem solving. Assist in special assignments and projects as needed.
• A good understanding of NDC (pricing and fulfillment)

Benefits

• Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED