International Sales Specialist

Greenheck Group

About The Position

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. YOUR OPPORTUNITY As an International Sales Specialist you will be responsible for maintaining a high level of customer satisfaction for Greenheck Group international customers, agents, and representatives by providing superior customer service, before, during, and after the sales transaction. Please note: Candidates must be fluent in both English and Spanish

Requirements

4-6 years of relevant work experience required.
2 Year / Associate Degree or equivalent years of job experience required.
Candidates must be fluent in both English and Spanish

Nice To Haves

4 Year / Bachelor Degree preferred.

Responsibilities

Maintain sales and service levels for the respective regional accounts, representatives, export service vendors, and internal departments via telephone and email communications within a specific response time.
Support inquiries regarding special design requests (SDR’s), field problems, complex shipping issues, coordinate ocean freight quotes, and provide general technical assistance as needed.
Train reps on the use of CAPS and Greenheck.com.
Gather feedback from reps and end-users on product design, customer service, and market competition and report feedback to appropriate business unit.
Provide back-up for other members of the international sales team.
Identify opportunities for continuous improvement of customer service standards to make the sales department more efficient.
Provide support to onsite customer service teams located in our international manufacturing facility.
Ensure international sales policy compliance when conducting business with our customers (warranty, discount, payment, etc..)
Ensure customs compliance when conducting business with international customers.
Assist with training new and existing customer service team members to deliver high class customer service.
Process discount requests and follow up with customers or reps as needed.
Minimal travel is required