International Insurance Operations Specialist (Non-Sales)

ManhattanLife Insurance & Annuity Company • Houston, TX

22d

About The Position

We are seeking an International Operations Generalist for our growing International team. This role will work directly with internal departments and act as a liaison between clients and agents. The International Operations Generalist will be responsible for processing insurance applications and servicing clients and agents for in-force business, as well as assisting to develop and test new workflows. The ideal candidate will demonstrate excellent service to resolve customer inquiries and issues in a timely manner.

Requirements

• Bachelor’s degree in Business Administration or in a related field. Bilingual required, Spanish or Portuguese preferred.
• Must have strong bilingual verbal and written communication skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Must be dependable and flexible.
• Maintain a professional attitude in challenging situations.
• Ability to complete tasks independently with minimal supervision and errors.
• Must be able to prioritize and discern when items must be escalated.
• Have a knack for improving processes and procedures.
• Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, IBM AS400, AdminSeg, SharePoint, etc.

Nice To Haves

• Experience with life insurance or investment products is beneficial.

Responsibilities

• Evaluate new business applications and assist with servicing in force business.
• Determine, based on acceptable criteria, completion and accuracy or information received, on a case by case basis.
• Search and report codes to the Medical Insurance Bureau.
• Provide application status updates.
• Communicate with underwriters and agents to ensure common understanding of pending requirements.
• Service clients and agents with questions regarding pending and in force insurance or investment applications/policies.
• Ensure premium payments are received and posted.
• Remain current on products, procedural changes, and system modifications or enhancements.
• Assist in designing and testing system enhancements; communicate fixes and development items to developers.
• Adapt to new situations and ability to remain proactive on duties.
• Back up and support the international department on ad hoc requests.

Benefits

• ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans.
• We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level