International Patient Coordinator - Hybrid

University of Miami•Miami, FL

6d•Hybrid

About The Position

The International Patient Coordinator, under the supervision of the Patient Access Manager, coordinates all necessary arrangements for international patients seeking medical care with the University Health System. Acts as a liaison between referral sources, patients, hospitals and physicians who contact UHealth International for assistance with health care needs. Works independently to ensure that medical services are coordinated in a timely, accurate and courteous manner according to established guidelines. CORE JOB FUNCTIONS Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit. Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors. Schedules appointments and verifies insurance coverage. Gathers all pertinent data from international patients, referring physicians, and payers. Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds. Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families. Resolves transportation problems and lodging for internationals patients transferring to or seeking services at UM facilities. Serves as on-call, after-hours contact to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Associate’s Degree in related field
Minimum 1 year of relevant work experience

Responsibilities

Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit.
Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors.
Schedules appointments and verifies insurance coverage.
Gathers all pertinent data from international patients, referring physicians, and payers.
Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds.
Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families.
Resolves transportation problems and lodging for internationals patients transferring to or seeking services at UM facilities.
Serves as on-call, after-hours contact to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours.
Adheres to University and unit-level policies and procedures and safeguards University assets.