International Coordinator - Bilingual

Bureau Veritas•Pasadena, TX

4d•Remote

About The Position

The International Coordinator (IC) manages specific commodities for major Latin American and Global Accounts within Bureau Veritas's Fuels division. This role is critical to delivering timely communications and comprehensive documentation that ensure all customer needs and expectations are met with excellence. The IC serves as the primary point of contact for assigned commodities, building professional relationships with customers while driving Bureau Veritas market share growth and customer satisfaction.

Requirements

Language Proficiency: 100% bilingual fluency in Spanish and English (written and verbal)
Technical Competency: Proficient with computer systems and software applications
Communication Skills: Excellent written and verbal communication abilities
Customer Service Orientation: Demonstrated commitment to customer satisfaction and relationship building
Organizational Skills: Ability to manage multiple commodities and accounts simultaneously
Problem-Solving: Proactive approach to identifying and resolving issues

Nice To Haves

Prior experience in commodities trading or management
Knowledge of fuel industry operations
Experience with Latin American markets
Familiarity with Bureau Veritas services or testing/inspection industry

Responsibilities

Complete all Bureau Veritas training and My Learnings courses prior to assigned due dates (target: 3 days early to prevent emergency delays)
Maintain compliance with all Bureau Veritas policies and procedures
Primary Point of Contact: Serve as the main contact for assigned commodities across assigned accounts
24/7 Availability: Maintain continuous access to a computer and ability to respond to account needs
Operational Expertise: Develop and maintain proficiency in each account's operations and specific requirements
Customer Expectation Management: Ensure customer expectations are fulfilled; communicate proactively when issues arise, providing clear information along with proposed solutions and alternatives
Commodity Tracking: Actively monitor all commodity movements to ensure customer expectations are met and exceeded, including:
Timely status updates
Test results and analysis
Comprehensive communications
Documentation: Complete all required documentation accurately and on schedule for assigned commodities
Scheduler Coordination: Conduct daily check-ins with account schedulers to maintain quality standards and strengthen business relationships
Business Development: Consistently work toward securing scheduler nominations for Bureau Veritas services
Team Collaboration: Work closely with the Team Manager to manage and grow all assigned accounts
Relationship Building: Maintain and expand business through:
Regular customer visits
Industry event participation
Strategic networking opportunities
Financial Performance: Exceed annual financial goals for combined assigned accounts while meeting individual target metrics
Market Intelligence:
Monitor key competitors and analyze their strengths and weaknesses
Identify market opportunities
Provide recommendations on customers, competitors, and market trends
Regular 1:1 Meetings: Attend recurring Team Manager meetings to discuss:
Progress toward monthly account goals
Past activity and achievements
Future goals and expectations
Operational Awareness: Maintain continuous awareness of operations and provide regular updates on business activity and customer feedback (both positive and negative)
Issue Escalation: Inform Team Manager immediately when Bureau Veritas fails to meet customer satisfaction standards
KPI Support: Contribute and assist Team Manager with quarterly KPI presentations to customers
Report Assistance: Support creation of CAR/iEvaluate reports as needed