International Operations & Project Manager

HexArmor•Grand Rapids, MI

45d•Onsite

About The Position

The International Operations & Project Manager is responsible for planning, executing, and optimizing global operational initiatives across multiple regions. This role ensures seamless cross-border operations, leads strategic international projects, improves supply chain efficiency for international customers, and drives process standardization while coordinating with internal teams and global partners. The role requires strong project management expertise, operational acumen, and the ability to work within multicultural teams to deliver measurable business results.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Supply Chain, International Business, or related field
5–8+ years of experience in international operations, project management, supply chain, or related roles.
Proven track record managing global projects with cross-functional teams.
Strong understanding of global trade, logistics, and compliance regulations.
Exceptional project management skills.
Excellent communication skills across different cultural and organizational levels.
Strong analytical and problem-solving abilities with data-driven decision-making.
Ability to travel internationally (10–30%, based on business needs).

Nice To Haves

Experience working with distributors, manufacturing partners, or international logistics preferred.
Spanish language skills preferred; Portuguese a plus.
Experience managing operations in Latin America, Europe, or Asia preferred.
PMP or similar project management certification a plus.
Experience with ERP systems (e.g., SAP, NetSuite) preferred.
Proficiency in process improvement methodologies (Lean/Six Sigma certification preferred).

Responsibilities

Oversee end-to-end operational processes across international markets, ensuring efficiency, compliance, and profitability.
Partner with finance to ensure cost-effective international operations.
Monitor and improve global logistics, supply chain performance, and cross-border import/export workflows.
Coordinate with regional teams to address operational bottlenecks and implement scalable solutions.
Collaborate with stakeholders to ensure compliance with country-specific regulatory requirements, quality standards, and trade laws.
Lead international projects from ideation through execution, including market expansion, process improvement, and operational integration initiatives.
Develop project charters, timelines, budgets, and risk mitigation plans.
Manage deliverables with cross-functional stakeholders (e.g., supply chain, finance, sales, legal, IT, HR) to ensure project milestones are met.
Track KPIs and deliver regular project performance updates to leadership.
Identify operational gaps and work with cross functional leadership to implement process improvements to drive efficiency, cost savings, and customer satisfaction.
Standardize systems, documentation, and workflows across regions.
Apply Lean, Six Sigma, or other methodologies to reduce waste and improve productivity.
Serve as a central operations liaison between headquarters and global teams (3PLs, foreign entities, etc.)
Facilitate communication, alignment, and best practice sharing across regions.
Advocate for customer and salesperson needs.
Identify operational risks and develop mitigation strategies.
Ensure compliance with country-specific regulations (customs, trade, tax, labor, etc.).
Provide reporting and insights on operational performance, cost structures, and process efficiency.
Support internal audits and external regulatory reviews.