International Operations Agent III
About The Position
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.
Requirements
- High School Degree or equivalent Required
- 5+ years Experience in Air, Ocean, Import & Export operations Required
- Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency)
- General Computer Skills (Medium proficiency)
- CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required
- Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required
Nice To Haves
- Associate's Degree Or equivalent Preferred
- 7+ years Experience in freight forwarding, transportation, or logistics Preferred
- Dangerous Goods Certification Preferred
- A team player who works well with others – being respectful to our teammates is a Core Value!
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Responsibilities
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
- Coordinate the day to day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems and work to resolve customer issues.
- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
- Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
Benefits
- In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
- Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
- In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
