International Operations Agent III

AIT Worldwide Logistics, Inc.Union City, GA
37d

About The Position

The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Requirements

  • High School Degree or equivalent Required and
  • Associate's Degree Or equivalent Preferred
  • 5+ years Experience in Air, Ocean, Import & Export operations Required and
  • 7+ years Experience in freight forwarding, transportation, or logistics Preferred
  • Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency)
  • General Computer Skills (Medium proficiency)
  • CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required and
  • Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required
  • Dangerous Goods Certification Preferred

Nice To Haves

  • A team player who works well with others – being respectful to your teammates is a Core Value!
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
  • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Responsibilities

  • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
  • Prepare profitable quotations accurately.
  • Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
  • Coordinate the day to day import and/or export of products, including reviewing orders and documents.
  • Track and communicate all delays, damages, problems and work to resolve customer issues.
  • Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
  • Coordinate recovery/delivery schedules with various cartage agents and international partners.
  • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
  • Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  • Ensure all shipments are properly billed within company guidelines and timelines.

Benefits

  • In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
  • Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
  • In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

1,001-5,000 employees

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