International Operations Agent I

AIT Worldwide Logistics•Chandler, AZ

About The Position

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The International Operations Agent I, will report directly to the Operations Manager within the Operations department at the station. This position will be responsible for controlling International freight forwarding shipments into the USA and Mexico across all modes of transport per customer request. The International Operations Agent I is day-to-day responsibilities are quoting and routing freight, tracking shipments, troubleshooting and overcoming operational challenges as well as assisting local sales and global offices with air and/or ocean export matters. The International Operations Agent, primary focus is providing a high-level of excellent and quality customer service to all customers and vendors.

Requirements

High School Diploma degree or equivalent Required
2+ years Industry experience in export/import operations Required
2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required
Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
General Computer Skills (Medium proficiency)
Cargo-wise within 1-1/2 Yrs Required
Microsoft Office suite within 1-1/2 Yrs Required

Nice To Haves

Bachelor's Degree degree or equivalent Preferred
2+ years Ability to multi-task in a high volume, fast-paced working environment Preferred
2+ years Ability to problem solving to resolutions meeting the customers’ needs

Responsibilities

Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
Prepare profitable quotations accurately.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
Coordinate the day to day import and/or export of products, including reviewing orders and documents.
Track and communicate all delays, damages, problems and work to resolve customer issues.
Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
Identify and rectify if a shipment has deviated from its schedule.
Coordinate recovery/delivery schedules with various cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
Ensure all shipments are properly billed within company guidelines and timelines.
Process and comply with all requirements listed by regulatory agencies.
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.

Benefits

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

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