International Logistics Specialist (Hybrid, Oakbrook Terrace, IL)

Sirva • Oakbrook Terrace, IL

13d • $55,000 - $65,000 • Hybrid

About The Position

The International Move Management Consultant (IMC) acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service. The IMC will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service. The IMC will have strong organization skills, problem-solving abilities, cultural awareness and time management abilities. To be successful the IMC will communicate with agents, vendors and customers, manage the profitability of the shipments, educate customers as needed and agents regarding process and procedures for international shipping and resolve transportation issues. Additional responsibilities include invoice dispute resolution, providing coverage for absent colleagues, vendor management and selection.

Requirements

• Minimum 2 years of industry/freight forwarding experience OR 3 years of related customer service experience
• Basic world geography
• Strong analytical skills: understanding of rev, expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
• Ability to identify potential problems and develop creative solutions without immediate direction or supervision
• Strong communication skills: both oral and written with proper business etiquette
• Strong organizational skills; the ability to function as part of a team while acting as a self-starter
• Ability to manage deadlines, multi-task and operate in a fast-paced environment
• Proficient in Microsoft Office Applications (Excel, Word, Outlook)
• Teamwork and ability to work with different cultures
• Results-oriented

Nice To Haves

• Strong preference for secondary language skills

Responsibilities

• Communicate Proactively, Build Relationships & Ensure Customer Quality Customer
• Logistics Management
• Financial
• Move Administration
• Customer Satisfaction & Exception Resolution

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees