Senior International Logistics Specialist

RXO, Inc.•Warren, MI

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Senior Specialist, International Logistics at RXO, you will be responsible for handling all interactions for internal and external customers while ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales, and customer care for our international and offshore clients. Become a part of our fast-growing, dynamic team and we'll help you build a career that will exceed your expectations.

Requirements

2 year of related work experience
Strong computer and typing skills
Highly proficient in Microsoft Office, supporting diverse operational and administrative tasks, with experience performing a wide range of functions.
Availability to work a variety of shifts, including days, evenings, nights and weekends

Nice To Haves

2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
Working knowledge of the transportation industry
Strong problem-solving and investigative skills to bring issues to resolution
Excellent written and verbal communication skills
Pleasant and professional phone etiquette
Ability to multitask, prioritize workload and remain highly organized

Responsibilities

Assist internal and external customers with inquiries relative to international shipping, shipment tracing, billing and invoicing questions, and requests for information.
Communicate with customers to ensure clearance of shipments to prevent unnecessary delays.
Recognize and resolve documentation errors, while logging and tracking shipment details.
Posting in-transit reports for customer visual, tracking request, and managing yard check reports.
Utilizing many different programs, shared drives, and shared reports for customer tracking and reporting visuals.
Tracking shipments and trips to ensure on-time service to our customers.
Maintain accurate shipment history and audit integrity.
Maintain customer financial reports while ensuring the accuracy and integrity of financial data.
Must be comfortable in data analytics and driving process improvements.
Working with cross functional teams to resolve issues and provide insight on process improvements/areas of concern.