International Customer Service Representative

TEKsystems•Hawthorn Woods, IL

2d•$20 - $20•Onsite

About The Position

Responds to inquires received via e-mail and by telephone from established accounts and sales force relating to product and availability, shipping and general company information, as well as processes and coordinates all documents relating to international ordering and shipments. Must understand the many facets of international business to assure the highest level of service to our customers. Receive and process all international orders for products Coordinate international shipments Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery Resolve customer inquiries and complete all customer quote requests Set up and maintain customer database with accurate updates Assist and support international department with marketing analysis, report writing, and travel arrangements Coordinate International Trade Shows from the sign up to the set-up Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter Interact and cooperate with every level of the organization to ensure the highest level of service to our customers

Requirements

1+ year of international customer service experience (Cross‑cultural communication, Experience with global customers or distributors.
Multi‑channel support (phone, email, ticketing systems), Occasionally bilingual or timezone coverage)
Order entry of international customers
ERP systems
BA or Associates Degree (highly preferred)

Nice To Haves

Microsoft Excel for tracking data and order entry
Professional Client Emailing Skills
BA Degree

Responsibilities

Receive and process all international orders for products
Coordinate international shipments
Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery
Resolve customer inquiries and complete all customer quote requests
Set up and maintain customer database with accurate updates
Assist and support international department with marketing analysis, report writing, and travel arrangements
Coordinate International Trade Shows from the sign up to the set-up
Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter
Interact and cooperate with every level of the organization to ensure the highest level of service to our customers