International Customer Service Rep

Artivion, Inc.•Kennesaw, GA

12h

About The Position

To perform various tasks needed to support the International Customer Account Lead position without having an assigned sales region. This support role requires a basic understanding and working knowledge of customer service functions and is intended to provide back-up support for the Lead position when needed.

Requirements

HS Diploma or equivalent, some college preferred
Excellent written and verbal communication skills
Ability to multi-task, prioritize, and manage time effectively
Demonstrated proficiency in international business and distribution practices
Able to work well under pressure and meet deadlines

Nice To Haves

Knowledge of SAP, Outlook and Dynamics 365 (CRM) preferred
Prefer bilingual or multilingual with focus on Spanish, French and German languages

Responsibilities

Take calls and assist customer account lead as needed
Provide oversight for the large SG tissue allocations to Canadian accounts
Address customer inquiries and provide information about Artivion’s services, products, and ordering processes
Assist lead in resolving account issues
Work closely with the Shipping teams at both US sites
Work with Regional Sales Leaders to support sales and logistics needs
Work with Finance and Accounting teams for monthly revenue recognition for APAC distributors

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume