International Customer Service Representative

TEKsystems • Hawthorn Woods, IL

4d • $20 - $20 • Onsite

About The Position

Responds to inquires received via e-mail and by telephone from established accounts and sales force relating to product and availability, shipping and general company information, as well as processes and coordinates all documents relating to international ordering and shipments. Must understand the many facets of international business to assure the highest level of service to our customers.

Requirements

• 1+ year of international customer service experience (Cross‑cultural communication, Experience with global customers or distributors. Multi‑channel support (phone, email, ticketing systems), Occasionally bilingual or time zone coverage)
• order entry of international customers
• ERP systems
• BA or Associates Degree (highly preferred)
• Positive Thinker
• Problem Solver
• Ability to navigate complex situations.
• People Person
• Independent Operator
• Customer Focused
• Loves challenges
• Phone skills
• Self Motivated
• Professional
• Detail oriented
• people person
• positivity

Nice To Haves

• Microsoft Excel for tracking data and order entry
• Professional Client Emailing Skills
• BA Degree

Responsibilities

• Receive and process all international orders for products
• Coordinate international shipments
• Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery
• Resolve customer inquiries and complete all customer quote requests
• Set up and maintain customer database with accurate updates
• Understand and interpret terms and conditions, special pricing agreements, and customer contracts
• Recommend additional or alternative products or shipment solutions to meet customer needs
• Ensure customer satisfaction
• Assist and support international department with marketing analysis, report writing, and travel arrangements
• Coordinate International Trade Shows from the sign up to the set-up
• Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter
• Interact and cooperate with every level of the organization to ensure the highest level of service to our customers
• Minimum international traveling
• Other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree