International Account Manager
About The Position
The International Account Manager role with the International Operations department is responsible for the overall day-to-day freight management of shipments and assigned customer accounts. It is essential for this position to conduct the necessary activities that will: (A) produce results that will garner customer trust, (B) be complementary to existing company competencies, and (C) produce above average gross net revenue/profit. This position has broad responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties. Customer Relationships & Pricing Responsible for the day-to-day freight management of assigned customer accounts, which requires effective and efficient communication with the customer and the International Outside Sales team. Foster and enhance relationships with customers, carriers, and other vendors. Develop sustainable relationships with assigned customers via timely communication via phone and email, participating in QBRs, and providing market-driven updates. Create pricing solutions for assigned customers in a timely manner; ensure pricing is competitive in order to secure the business and to grow existing business. Responsible for all financials on the files, including Negative and Positive Variances. Support the International Outside Sales team with pricing on RFPs, Spot Rates, Projects, etc. Operations For assigned customer accounts, own the complete file from shipment creation to billing process to delivery. Track, trace, and coordinate with our overseas offices to obtain proper documentation, handle shipment creation in our systems, and become well-versed in invoicing the shipments. Pursue improved carrier and agent relationships both overseas and in the United States. Support compliance procedures to protect the customer, to include ensuring NRAs are current and valid, becoming TSA certified, and understanding ITAR requirements. Stay abreast of market intelligence, geopolitical impacts, and industry challenges in order to use current events and data to support sound decision-making for Steam and the customer.
Requirements
- Ability to work proactively, independently, and reliably in a fast-paced, team environment
- Strong organizational, analytical, and self-motivation skills with an entrepreneurial mindset
- Excellent written, oral, and interpersonal skills with the ability to effectively interface with customers, overseas agents, management, and team members
- Knowledge of pricing freight based on current market conditions
- Strong skill in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and Cargowise
Nice To Haves
- Preferred knowledge on different Steam offerings (Domestic, Drayage)
Responsibilities
- Responsible for the day-to-day freight management of shipments and assigned customer accounts
- Freight sales
- Customer spot pricing
- Carrier price negotiation
- Operational duties
- Foster and enhance relationships with customers, carriers, and other vendors
- Develop sustainable relationships with assigned customers via timely communication via phone and email, participating in QBRs, and providing market-driven updates
- Create pricing solutions for assigned customers in a timely manner
- Ensure pricing is competitive in order to secure the business and to grow existing business
- Responsible for all financials on the files, including Negative and Positive Variances
- Support the International Outside Sales team with pricing on RFPs, Spot Rates, Projects, etc
- Own the complete file from shipment creation to billing process to delivery
- Track, trace, and coordinate with our overseas offices to obtain proper documentation, handle shipment creation in our systems, and become well-versed in invoicing the shipments
- Pursue improved carrier and agent relationships both overseas and in the United States
- Support compliance procedures to protect the customer, to include ensuring NRAs are current and valid, becoming TSA certified, and understanding ITAR requirements
- Stay abreast of market intelligence, geopolitical impacts, and industry challenges in order to use current events and data to support sound decision-making for Steam and the customer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
