Account Manager (International Freight Forwarding)
About The Position
The Account Manager is responsible for managing and growing Mohawk Global’s relationships with a diverse portfolio of clients and serves as an invaluable resource to those clients by understanding their transportation goals while mobilizing all company resources necessary to support client objectives. The success of the Account Manager requires seamless communication across multiple Mohawk departments including operations, Business Development, partner agents, IT, Finance, Consulting and others. As a member of Mohawk’s commercial team, the Account Manager is responsible for meeting growth and retention targets and contributing to the overall growth and profitability of the company. Regular monthly travel to client site in northern Indiana is required.
Requirements
- Proven work experience in freight forwarding
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Proficiency using MS Excel
- Experience delivering client-focused solutions to customer needs
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
- Strong sales, excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Strong customer service orientation
- Analytical and problem-solving skills
Nice To Haves
- SalesForce CRM experience preferred
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Work with internal resources to negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of Mohawk solutions according to customer needs and objectives
- Utilize operational knowledge/experience to analyze and improve processes with operation analytics and reports. (e.g. transit expectations, market pricing, landed cost, opportunities to lower costs)
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Assist with challenging client requests or issue escalations as needed
- Develop and implement customized solutions to meet client transportation and logistics requirements
- Conduct regular business reviews with key clients to ensure customer satisfaction and identify areas for improvement
- Collaborate with all departments within the company to ensure seamless service delivery to key clients
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
