Internal Service Advisor - Desert European Motorcars

indiGO Auto Group • Rancho Mirage, CA

5d • $65,000 - $120,000

About The Position

indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in eleven US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR! indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well as the best people come and join us today What we are looking for: indiGO Auto Group is seeking a full-time Internal Service Advisor to join our Desert European Motorcars Team.This is a great opportunity to work for an exciting company in a fast-paced environment, with an abundance of growth opportunities for our most talented team members. This is what we offer: Opportunity to work in a cohesive and supportive team environment Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account 401(k) plus match Unlimited professional training opportunities Paid vacation days, sick days, and holidays Opportunity for advancement in a growing company Here is what an ordinary day of work may look like: Track the status of open repair orders during the day keeping the team updated with approvals and delays. Obtain the training necessary to know what is covered under warranty for each franchise. Track new and used cars through each step of the reconditioning process. Prioritize urgent vehicle needs based on delivery deadlines, client commitments, and inventory turn objectives. Coordinate with vendors to complete work needed for the reconditioning process. Process and submit Certified Preowned Paperwork Serve as the primary liaison between Sales, Service, Parts, Detail, and Inventory teams to ensure seamless internal vehicle readiness. Review repair orders for accuracy, completeness, and manufacturer compliance before closing. Communicate repair timelines proactively to internal stakeholders, including Sales Managers and Inventory Managers. Review estimates for accuracy and identify opportunities to control reconditioning expense without compromising quality. Maintain accurate records in DMS/CRM systems or franchise manufacturer portals. Ensure warranty claims, sublet invoices, and vendor billing are processed correctly and timely. Assist with audit readiness for warranty, CPO, and manufacturer compliance documentation. The opportunity is for you if you have: Experience with luxury or exotic automotive brands strongly preferred. Experience as an Internal/Used Car advisor. Experience in sourcing aftermarket and used parts thru eBay and other methods. Experience in determining sublet repair vs replacement of interior / trim / paint work Experience using, I-Recon or other Used Car software system. Knowledge of manufacturer warranty administration and reconditioning workflows preferred. Exceptional organizational skills with ability to manage multiple high-value vehicles simultaneously. Excellent verbal and math skills. These skills may be tested and evaluated. Ability to be insured to operate a motor vehicle. Willing to submit to a drug test and criminal background check. The Salary range for this position is $65,000 - $120,000 per year. This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors. indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.

Requirements

• Excellent verbal and math skills. These skills may be tested and evaluated.
• Ability to be insured to operate a motor vehicle.
• Willing to submit to a drug test and criminal background check.

Nice To Haves

• Experience with luxury or exotic automotive brands strongly preferred.
• Experience as an Internal/Used Car advisor.
• Experience in sourcing aftermarket and used parts thru eBay and other methods.
• Experience in determining sublet repair vs replacement of interior / trim / paint work
• Experience using, I-Recon or other Used Car software system.
• Knowledge of manufacturer warranty administration and reconditioning workflows preferred.
• Exceptional organizational skills with ability to manage multiple high-value vehicles simultaneously.

Responsibilities

• Track the status of open repair orders during the day keeping the team updated with approvals and delays.
• Obtain the training necessary to know what is covered under warranty for each franchise.
• Track new and used cars through each step of the reconditioning process.
• Prioritize urgent vehicle needs based on delivery deadlines, client commitments, and inventory turn objectives.
• Coordinate with vendors to complete work needed for the reconditioning process.
• Process and submit Certified Preowned Paperwork
• Serve as the primary liaison between Sales, Service, Parts, Detail, and Inventory teams to ensure seamless internal vehicle readiness.
• Review repair orders for accuracy, completeness, and manufacturer compliance before closing.
• Communicate repair timelines proactively to internal stakeholders, including Sales Managers and Inventory Managers.
• Review estimates for accuracy and identify opportunities to control reconditioning expense without compromising quality.
• Maintain accurate records in DMS/CRM systems or franchise manufacturer portals.
• Ensure warranty claims, sublet invoices, and vendor billing are processed correctly and timely.
• Assist with audit readiness for warranty, CPO, and manufacturer compliance documentation.

Benefits

• Opportunity to work in a cohesive and supportive team environment
• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
• 401(k) plus match
• Unlimited professional training opportunities
• Paid vacation days, sick days, and holidays
• Opportunity for advancement in a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees