Internal Sales Advisor

Right Time Group of Companies

2d

About The Position

The Sales Advisor is responsible for generating new sales opportunities, converting inbound leads, making outbound calls to prospective customers, revenue recovery and ensuring customer retention. This role focuses on direct sales, revenue generation, revenue recovery, booking conversion rates, and customer relationship management. The advisor ensures high-quality service while closing deals, following up post-sale, and driving customer engagement with company products/services.
The Sales Advisor will be a key driver of revenue through the contact center, distinct from customer service roles by focusing on proactive sales engagement, booking rate optimization, and customer retention. This role will significantly contribute to business growth by converting high-quality leads, ensuring long-term customer satisfaction, and driving continued engagement through retention strategies and follow-up interactions.

Requirements

• A minimum of 3 years of proven experience in sales, preferably in a contact center environment.
• Strong communication and interpersonal skills.
• Ability to handle objections, close sales deals efficiently, and foster long-term relationships.
• Proficient in CRM and sales tools (e.g., ServiceTitan).
• Goal-oriented with a focus on achieving and exceeding sales targets.
• Familiarity with customer service, basic technical troubleshooting, and retention strategies.

Responsibilities

• Inbound & Outbound Sales: Handle incoming sales inquiries and conduct outbound calls to nurture leads, convert them into sales, and achieve sales targets.
• Product Knowledge: Master the details of all products and services offered to provide informed and persuasive sales pitches to customers.
• Lead Conversion: Assess customer needs and recommend suitable products, services, or packages that align with those needs, aiming to maximize booking and conversion rates.
• Booking Rate Optimization: Drive a high percentage of lead-to-sale bookings, utilizing effective sales tactics and negotiation skills to close deals.
• Cross-selling & Upselling: Identify opportunities to sell additional products or services that would enhance the customer’s experience or meet other needs.
• Sales Reporting: Accurately track, log, and report sales activities, booking rates, conversion data, and call outcomes in CRM systems.
• Customer Engagement: Ensure customer interactions are professional, consultative, and sales-focused, fostering strong relationships and loyalty.
• Retention & Follow-up: After closing a sale, follow up with customers to ensure satisfaction, address any issues, and introduce maintenance or upgrade options to encourage future purchases.
• Customer Retention: Develop strategies to maintain and grow relationships with current customers, including identifying when to offer renewal or additional products/services to retain their business.
• Collaboration: Work closely with the marketing team for lead generation, and with customer service and retention teams for post-sale support to ensure seamless handovers and maintain customer relationships.
• Revenue Recovery: A specialized role within the Customer Care sales team aligned closely with Home Comfort Advisors and Sales Operations, revenue recovery is focused on identifying gaps in the sales funnel, recovering missed revenue, and improving overall lead conversion performance.

Benefits

• Competitive compensation with uncapped spiffs
• A comprehensive benefits package
• RSP matching program
• A long-term career with training and continual improvement and growth opportunities.
• Cross-functional career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees