Internal Service Advisor

Fun Town RV, LP • Denton, TX

1d

About The Position

The Internal Service Writer plays a critical role in supporting the service department by coordinating and managing repair orders for dealership-owned inventory, warranty claims, and pre-delivery inspections. This role ensures that internal service operations run efficiently, documentation is accurate, and work is completed in a timely manner. The Internal Service Writer works closely with technicians, service managers, and other departments to maintain high standards of quality and efficiency.

Requirements

• High school diploma or equivalent (required); additional training in automotive or RV service writing (preferred).
• 1-2 years of experience in a service writing or administrative role, preferably in the RV or automotive industry.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in service management software and basic computer applications.
• Attention to detail and accuracy in documentation.
• Ability to work collaboratively with multiple departments.

Nice To Haves

• Familiarity with RV systems, repair processes, and warranty guidelines is a plus.

Responsibilities

• Repair Order Management:
• Create and manage repair orders for dealership-owned inventory, including new RVs, trade-ins, and warranty work.
• Accurately document all required repairs, parts, and labor for internal service jobs.
• Ensure all repair orders are closed promptly and meet dealership and manufacturer requirements.
• Coordination and Scheduling:
• Work with service technicians and managers to prioritize and schedule internal service work.
• Coordinate pre-delivery inspections (PDIs) to ensure units are ready for sale or delivery on time.
• Communicate with sales and inventory teams regarding the status of units undergoing service.
• Warranty and Compliance:
• Process warranty claims with manufacturers, ensuring all required documentation is submitted accurately and on time.
• Stay up-to-date with manufacturer guidelines and policies to ensure compliance.
• Monitor and track warranty payments and address any discrepancies.
• Documentation and Reporting:
• Maintain accurate records of all internal service activities, including repair orders, warranty claims, and parts usage.
• Generate reports on internal service performance, including turnaround times and costs.
• Assist in maintaining inventory records for parts used in internal repairs.
• Quality Control:
• Review completed repairs to ensure they meet dealership and manufacturer standards.
• Address any issues or discrepancies identified during quality control checks.
• Collaboration and Communication:
• Act as a liaison between the service department, sales team, and inventory management.
• Provide regular updates to relevant departments on the status of internal service work.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED