Internal Sales Manager

Manulife•Tempe, AZ

11d•Hybrid

About The Position

The Inside Sales Manager leads a group of Internal Wholesalers as part of the Manulife John Hancock Investments Management team. Each Internal Wholesaler that reports to this position proactively markets and solicits retail mutual funds, ETFs, 529 College Saving Plans, Separately Managed Accounts, and Private asset sales throughout the broker-dealer community. The Inside Sales Manager leads through establishing team vision, managing job expectations, performance coaching and driving business outcomes for the team members with a high level of engagement. This role will report directly to the Head of Internal Sales.

Requirements

Series 7, Series 63, 65, or 66 required.
Series 24 strongly preferred (must be obtained within 6 months of hire)
Bachelor's degree
5+ years of sales experience preferably within the financial services industry with 3+ years of management experience preferred
Demonstrated relationship management skills, including the ability to work in a team environment
Strong time management, organizational, and problem-solving skills.
Ability to learn and adapt quickly while applying creativity.
Ability to work in a changing fast paced high call volume environment, with enthusiasm and a positive attitude

Responsibilities

Manages goal-setting and supports employee career development
Recommends, manages, and coordinates training and development programs, including on-boarding for both the overall Inside Sales team and individual internal wholesalers as needed
Manages performance and employee development.
Implements an effective coaching and feedback model that supports the John Hancock Sales Process
Address potential internal wholesaler direct report performance issues early and make improvement/personnel recommendations as required
Motivates the team and works in partnership with National Sales Manager to develop recognition standards for the team
Provides strong leadership to the team to ensure a motivational environment exists that represents Manulife's core values to develop staff loyalty, retention, opportunities for education, advancement, and development
Conducts appraisal discussions, Individual Development Planning meetings/discussions, quarterly and monthly one-on-on meetings, completes promotion and motivational advancements, handles disciplinary issues and individual development opportunities with Wholesaler feedback and direction/coaching/support
Tracks and delivers bonus/merit for direct reports' activity, call quality, sales results and Wholesaler partnership effectiveness, attendance, and client coverage/territory rotation
Achievement of Inside Sales Productivity Targets
Develop prospecting ideas/campaigns for internals to meet/exceed activity targets
Make recommendations on what resources are needed to remove obstacles and roadblocks that impede internals from successfully achieving their productivity goals
Provides a forum to shares team "best practices" for processes and sales successes within and amongst the teams.
Works closely with other Sales Leaders to establish team assignments.
Prepares appropriate backup coverage model for vacations, sick days, etc.
Ensures Manulife standards, processes, and practices are effectively shared and established between the team members
Approves all matters associated with own assigned team, including: territory travel, general attendance at National Sales Meetings, National Conferences, small territory events, and management of vacation/personal time away from the office
Contributes, leads and participates in Divisional team meetings, Regional and National Sales team meetings, and Sales Management meetings as needed