Internal Repair Team Leader

Wesco Turf • Sarasota, FL

25d • $60,000 - $75,000

About The Position

The Internal Repair Team Leader provides leadership and operational oversight for the Internal Repair team. This role ensures efficient daily operations, consistent quality standards, accurate estimating, and timely completion of equipment repairs. The Team Leader supports technicians and the service advisor to deliver best-in-class customer experience while meeting productivity, quality, and service expectations. To grow and build a successful career with Wesco Turf, you will be responsible for: Leadership & Team Management Lead and develop a team of up to nine direct reports (Technicians and Service Advisor). Set and manage daily, weekly, and quarterly productivity goals. Conduct daily team meetings to review workload, priorities, expectations, and timelines. Provide regular one-on-one coaching, performance feedback, and recognition. Complete annual performance reviews on time. Support employee development, training compliance, and succession planning through Individual Development Plans (IDPs). Foster a positive, professional, and accountable team culture aligned with company values. Participate in staffing activities, including interviewing and onboarding. Operational & Process Oversight Monitor department capacity, workload, backlog, and turnaround times to meet customer needs. Coordinate work-in-progress and backlog to establish accurate completion timelines. Maintain accurate scheduling through the dispatch console and related reporting tools. Review technician estimates for accuracy and compliance with pre-owned refurbishment standards. Ensure work estimates and projected completion dates are communicated within required timelines. Monitor dashboards to ensure work orders and parts processing align with Service SOPs. Ensure work order statuses, schedules, and reports are accurate and current. Review and approve weekly timecards, ensuring accuracy of technician time entries. Maintain up-to-date SOPs for internal repair operations. Communication & Collaboration Partner closely with the pre-owned and sales teams to ensure accurate job sequencing, due dates, and communication with customers. Provide regular updates regarding workflow, constraints, and potential delays. Participate in monthly site meetings to review performance metrics, customer service results, and workload forecasts. Promote collaboration and teamwork across all departments. Vendor & Parts Coordination Communicate consistently with vendors to track parts availability, delivery timelines, and resolve deficiencies. Ensure parts-related issues do not negatively impact repair timelines or customer experience. Metrics, Engagement & Continuous Improvement Track and report key performance metrics related to productivity, turnaround time, and quality. Support employee engagement initiatives, including participation in the annual Gallup survey and quarterly action-plan reviews. Identify process improvement opportunities and recommend changes based on performance analysis.

Requirements

• High school diploma or equivalent required; vocational training preferred.
• Minimum of five (5) years of experience in a related field.
• Supervisory or team leadership experience required.
• Strong leadership, organization, and administrative skills.
• Excellent verbal and written communication skills.
• Ability to analyze technical documents, procedures, and work orders.
• Strong mechanical aptitude with sound judgment and customer-focused decision-making.
• Effective time management and multitasking abilities.
• Professional demeanor with the ability to collaborate at all organizational levels.

Nice To Haves

• Experience in the commercial turf industry strongly preferred.
• Spanish language proficiency is a plus.

Responsibilities

• Leadership & Team Management Lead and develop a team of up to nine direct reports (Technicians and Service Advisor).
• Set and manage daily, weekly, and quarterly productivity goals.
• Conduct daily team meetings to review workload, priorities, expectations, and timelines.
• Provide regular one-on-one coaching, performance feedback, and recognition.
• Complete annual performance reviews on time.
• Support employee development, training compliance, and succession planning through Individual Development Plans (IDPs).
• Foster a positive, professional, and accountable team culture aligned with company values.
• Participate in staffing activities, including interviewing and onboarding.
• Operational & Process Oversight Monitor department capacity, workload, backlog, and turnaround times to meet customer needs.
• Coordinate work-in-progress and backlog to establish accurate completion timelines.
• Maintain accurate scheduling through the dispatch console and related reporting tools.
• Review technician estimates for accuracy and compliance with pre-owned refurbishment standards.
• Ensure work estimates and projected completion dates are communicated within required timelines.
• Monitor dashboards to ensure work orders and parts processing align with Service SOPs.
• Ensure work order statuses, schedules, and reports are accurate and current.
• Review and approve weekly timecards, ensuring accuracy of technician time entries.
• Maintain up-to-date SOPs for internal repair operations.
• Communication & Collaboration Partner closely with the pre-owned and sales teams to ensure accurate job sequencing, due dates, and communication with customers.
• Provide regular updates regarding workflow, constraints, and potential delays.
• Participate in monthly site meetings to review performance metrics, customer service results, and workload forecasts.
• Promote collaboration and teamwork across all departments.
• Vendor & Parts Coordination Communicate consistently with vendors to track parts availability, delivery timelines, and resolve deficiencies.
• Ensure parts-related issues do not negatively impact repair timelines or customer experience.
• Metrics, Engagement & Continuous Improvement Track and report key performance metrics related to productivity, turnaround time, and quality.
• Support employee engagement initiatives, including participation in the annual Gallup survey and quarterly action-plan reviews.
• Identify process improvement opportunities and recommend changes based on performance analysis.

Benefits

• Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses.
• Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.
• Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.
• Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED