MST4 Team Leader (only internal hire)

MapleTronics Computers • Columbia, TN

2d

About The Position

The Managed Services Team Leader is responsible for developing and leading a team of people using the MapleTronics Service Leadership Model, maintaining a working environment that builds loyalty and trust within the team and with clients.

Requirements

• Exceptional communication skills
• Adaptability
• Continuous improvement mindset
• Strategic problem solving
• Coaching and mentoring
• Performance documentation
• Financial acumen
• Service coordination and scheduling
• Process analysis and Lean thinking
• Completion of MapleTronics Academy Leadership 101 course or intentions to complete.

Responsibilities

• Regularly scheduled 1 on 1 check-ins and team meetings.
• Quarterly Previews with teammates.
• Daily management of the client’s support needs:
• Attend and contribute to client meetings when scheduled.
• Attend and actively participate in bi-weekly Technical Leadership Meeting.
• Identify and address standardization gaps in client base.
• Work with clients, teammates, and vendors to ensure information flows freely.
• Maintain organized email and Teams environments.
• Understand your Key Performance Indicators and use them to lead your team.
• Review process and procedure to drive efficiency within your team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed